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Frequently Asked Questions

Our crew is committed to providing you excellent service and support! Please read below for details on our different policies as they apply to commercial and wholesale merchandise.

In most cases, the commercial is eligible for free shipping in the continental US. As part of the purchase process, you will be informed in advance about the costs of shipping your new equipment or goods based on your delivery requirements. Please inquire for details and confirmation before placing your order.

In addition to our nationwide installation of an espresso machine, grinder & other equipment in most areas, our team is available via phone and email to assist you with your equipment.

Hours: 8am - 6pm, Monday - Saturday

Phone: (866) 711 3456

Email: info@absoluteespresso.com

Absolute Espresso provides full factory parts warranty support on the majority all of the Espresso machines & equipment that we sell, limited in most cases to parts replacement and Labor costs related to mechanical failure. Regular maintenance and care of the machine are the customer’s responsibility. We can assist with installation and ongoing warranty coverage, so please ask which options we have available.

Typically, the machines come with 1 year location labor on commercial machines and 1 year bench labor on home machines.

Due to the highly-specialized nature of commercial-grade equipment and discounts on wholesale items, we are unable to accept returns on any commercial or wholesale merchandise.

If you have concerns about the suitability of the equipment or items you are purchasing, please do not hesitate to contact us first for expert advice.

For those desiring help initializing their coffee venture, our esteemed team of industry professionals, armed with over four decades of experience, is readily available to offer the support you require. Feel free to get in touch with us for any questions you may have.

Additionally, our guide provides a wealth of information to assist you in choosing the appropriate equipment that aligns perfectly with your unique business needs.