Frequently Asked Questions
WHAT IS YOUR COMMERCIAL POLICY AND SUPPORT?
Our crew is committed to providing you excellent service and support! Please read below for details on our different policies as they apply to commercial and wholesale merchandise.
The commercial is eligible for free shipping in the continental US in most cases. As part of the purchase process, you'll know in advance the costs surrounding transport of your new equipment or goods based on your delivery requirements, please inquire for details and confirmation prior to order placement.
Hours: 8am - 6pm, Monday - Saturday
Phone: (866) 711 3456
Absolute Espresso provides full factory parts warranty support on the majority all of the Expresso machines & equipment that we sell, limited in most cases to parts replacement and Labor costs related to mechanical failure. Regular maintenance and care of the machine are the customer’s responsibility. We can assist with installation and ongoing warranty coverage, so please ask which options we have available.
Typically, the machines come with 1 year location labor on commercial machines and 1 year bench labor on home machines.
WHAT IS YOUR RETURN POLICY?
Due to the highly-specialized nature of commercial-grade equipment and discounts on wholesale items, we are unable to accept returns on any commercial or wholesale merchandise. If you have concerns about the suitability of the equipment or items you are purchasing, please do not hesitate to contact us first for expert advice.